FAQS
Faire credit is a temporary balance that can reduce your order total at checkout. It’s available to all retailers globally and is applied automatically to orders when eligible.
When would I receive Faire credit?
You may receive Faire credit in specific situations, such as:
- As part of a referral program
- Through promotional campaigns
- As a courtesy credit from our support team
If you’re eligible, we’ll notify you and the credit will be added to your account automatically.
How is Faire credit applied to my order?
When you place an order and have Faire credit available:
- The credit will be automatically applied to reduce your total at checkout.
- You’ll see the credit reflected in your cart and on your invoice.
- Faire credit cannot be manually transferred or divided across multiple orders.
How can I view my Faire credit balance?
To check your available Faire credit:
- Select the user icon in the top-right corner of your Faire portal.
- Your credit balance will appear in a Faire credit field in your dropdown menu.
How do I change my password?
If you’re logged into your account, you can update your password from your account settings.
To change your password in your account:
- Select the user icon in the top-right corner of the page
- Choose Settings from dropdown menu
- Select Profile
- Within the Password section, enter your Old password. Enter your updates in the New password and Confirm password fields
- Select the Save button after you’ve made changes
If you are not logged into your account, please visit How to sign in if your forget your password?
What is a case size?
In this guide
How do case sizes work with product options?
A case size is the minimum quantity of a specific item that a brand requires a retailer to order. Case sizes vary from brand to brand, as each brand sets its own requirements.Ex: if a brand sells candles in a case size of 6, you must order in increments of 6, 12, 18, and so on.
Some brands on Faire allow retailers to purchase items individually, meaning the case size for those products would be 1. You can find the case size listed on each product page when placing an order.
How do case sizes work with product options?
If a product has multiple options (such as different colors, scents, or sizes), you will need to meet the case size requirement for each option.
Ex: if a case size is 6 and a product comes in three colors, and you want to order two colors, you would be required to purchase 6 of each color you’re looking to buy to meet the minimum requirement.
You can view the available product options and adjust your selections directly on the product page when placing your order.
Faire offers different support options depending on your account and membership. To see which options are available to you, visit the Help Center.
What are my support options?
Depending on your account, you will have access to one of the following:
Chat with the Virtual Assistant:
- In the Help Center, select Chat with us in the bottom right corner
- Provide more details about your issue
- The assistant will provide an answer or, if further help is needed, direct you to:
Contact Faire Support via the Help Center:
- In the Help Center, select Contact Us
- Provide more details about your issue
- Follow the prompts and choose from the available options listed in the Contact Us section:
When are chat and phone available?
Phone and chat support are subject to hours of operation which may differ by region:
Chat Support Hours of Operation
- United States: 9 AM – 8 PM EST
- Canada: 9 AM – 8 PM EST
- Europe: 9 AM – 5 PM GMT
- Australia: 9 AM – 5 PM AEST
- Other regions: 9 AM – 8 PM EST
Phone Support Hours of Operation
- United States 9 AM – 8 PM EST
- Canada: 9 AM – 8 PM EST
- United Kingdom: 9 AM – 5 PM GMT
Does Faire have a phone number I can call?
No. If you are an Insider Member in the US, UK, or Canada you have access to request a callback.
What are testers?
In this guide
Can I buy testers?
Testers are a smaller version of a full size product to allow your customers to evaluate a product in your store before buying the full size. Consumable products such as fragrances, skincare, makeup, haircare, health and wellness, food and beverage or products requiring a display unit are product candidates for testers.
Ex: Clothing brands likely won’t have testers as these are not consumable products.
Can I buy testers?
If a brand offers testers of their products, you’ll see a checkbox on the product page that you can select to Include a Tester at an additional cost.
Testers are typically sold at half the wholesale price of the full-sized product. You can add one tester per full sized product to any order.
Testers are not returnable once purchased. For more information, visit Why can’t I return my items?
EU Digital Services Act
In this guide
Faire and the Digital Services Act
How to report a DSA issue
Annual reports
The Digital Services Act (DSA) is a regulation introduced by the European Union to create a safer and more transparent digital environment. The DSA has established clear obligations for intermediaries (like Faire), to address risks, protect consumer rights, and ensure transparency in their operations.
At Faire, we fully support the DSA’s goals of fostering responsible and ethical practices among intermediary services. The regulation prioritizes safeguarding fundamental user rights, promoting accountability, and ensuring a secure online space for users. Additionally, it aims to encourage innovation and competitiveness by standardizing rules for intermediary services across the EU.
Faire adheres to these principles through, among other things, proactive content moderation, transparent governance structures, and rigorous compliance efforts, ensuring that our service remains reliable and secure for brands and retailers worldwide.
Faire and the Digital Services Act
Faire, established in 2017, is a global wholesale (B2B) marketplace that connects hundreds of thousands of brands and retailers, fostering a service that enables discovery, efficient ordering, and fulfillment. Our focus on empowering independent businesses drives our continuous innovation and the growth of our service.
We are not a public service, and as a brand or retailer, you must submit an application to join Faire.
As part of our commitment to maintaining a safe and transparent service, Faire is publishing the below annual Transparency Reports in accordance with the Digital Services Act (DSA). This report comprehensively overviews our content moderation processes, tools, and outcomes from January 1st to December 31st, 2024.
How to report a DSA issue
We’re dedicated to ensuring Faire is the most trusted marketplace for independent retailers and brands to do business. If you have reason to believe that information or products on Faire are illegal, please let us know.
In compliance with the European Digital Services Act (DSA), Faire has established a form for communications of DSA-related issues. It should not be used for any other purpose.
If you have reason to believe that information or products on Faire are illegal, please notify us by completing the following form: Report a DSA issue. We will review your notification and take appropriate action.
Please also use the form for any inquiries, submissions, or other communications that fall under the scope of the DSA.
Annual reports
Faire’s annual transparency report (.csv) is published every 12 months. The report is currently available in English.
What are product badges on Faire?
In this guide
What are the different product badges?
Can I filter by badge when searching for products?
When shopping on Faire, you may notice different badges or labels attached to products. These badges are designed to help you find products that meet your specific needs.
What are the different product badges?
Here are the badges types you can find on Faire:
- New: The New badge indicates that a product has become purchasable on Faire within the last 30 days
- Bestseller: A Bestseller badge refers to a product that is very popular and in high demand because it has high repeat sales in the product category
- Top Shop: The Top Shop badge indicates that the brand has achieved a certain status in the Top Shop Program
- Showroom: The Showroom badge highlights that the brand is part of Faire’s Showroom, which is a curated selection of premium apparel and footwear offerings
- Insider: The Insider badge indicates that the brand or product qualifies for free shipping through the Insider Program (for US retailers, and for European retailers), which is tailored specifically for the retailer
Can I filter by badge when searching for products?
You can only select the following badges: Showroom, Insider, Top Shop, and New in the filter options, and apply the ones you wish to filter for.
What is Showroom?
In this guide
How do I shop Showroom?
How are brands selected for Showroom?
Showroom is a collection of expertly curated apparel and footwear brands that have been carefully reviewed for quality by Faire’s editorial team.
If you are looking for premium fashion, Showroom is the best way to find it on Faire. Through Showroom, you can discover thousands of contemporary styles from leading brands.
How do I shop Showroom?
There are a few ways to find Showroom brands on Faire:
- Head to www.faire.com/showroom
- Navigate to Women > Shop Showroom or Men > Shop Showroom
- Use the Showroom filter when browsing products
- Look for the Showroom tag on products
How are brands selected for Showroom?
We use a standardized review process unique to Faire’s editorial team to review each apparel and footwear brand that is included in Showroom.
All Showroom brands are carefully evaluated by our team based on:
- Quality fabrics: We review fabric composition, weight, and texture, and look for the inclusion of natural fibers like cotton, silk, cashmere, and leather as good indicators of quality.
- Precise fit: Quality garments are tailored to fit the body and give it shape. We look at darts, seams, and topstitching, as well as how an item drapes to provide movement.
- Thoughtful construction: To ensure each item is designed and produced with care, we check everything from zippers and linings to transparent manufacturing methods.
Prohibited Items on Faire for Retailers
In this guide
Authenticity and Rights
Weapons and Hazardous Items
Restricted Substances
Hazardous and Unsafe Products
Offensive and Culturally Sensitive Items
Digital and Financial Products
Miscellaneous Products
Discretionary Items
A brand’s full catalog may not be available on our platform if items violate our product guidelines. We recommend checking your local laws and regulations to ensure items purchased on Faire are permitted to be bought and sold where you do business. The following categories and items are prohibited from being sold on Faire.
Authenticity and Rights
- Counterfeit products or products that brand’s do not have the right to sell. Faire does not allow products or listings that use a brand’s name, logo, or protected design without the brand owner’s consent or permission, even if up-cycled or repurposed from authentic materials
- Products sourced from online marketplaces
Weapons and Hazardous Items
- Firearms/firearm ammunition
- Weapons, including knives, explosives, and similar items
Restricted Substances
- Products containing any amount of alcohol, unless you are based in these following countries only: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Portugal, Netherlands, Norway, Spain, Sweden and Switzerland and the UK. To learn more, visit Buying alcohol on Faire
- Products containing any amount of drugs, including prescription, legal or illegal drugs
- Products that contain Cannabidiol (CBD) or Tetrahydrocannabinol (THC); this includes products with Cannabis sativa, Cannabis indica, Cannabis ruderalis, full spectrum hemp oil and rich hemp oil. However, Faire is permitting a limited number of brands to offer hemp-derived CBD products on an invitation-only basis, and may expand this pilot program to additional brands in the future.
- Drug paraphernalia
- Cigarettes, cigars, tobacco, electronic cigarettes, vape sticks or pens, hookah pipes, smoking blends (including herbal), and other smoking paraphernalia
Hazardous and Unsafe Products
- Any hazardous, toxic, flammable, biohazardous, unsafe or dangerous products
- Products containing asbestos or flame-retardant chemicals
- Any recalled products
Offensive and Culturally Sensitive Items
- Pornography, including images, videos or other offensive materials
- Products that are offensive or promote, incite or glorify hate or violence towards any person or group
- Culturally insensitive products
- Products related to terrorist organizations
- Confederate flag merchandise
Digital and Financial Products
- Digital goods, including software
- Gift cards
- Currency, coins, cash equivalents, Bitcoin or other similar digital currency
- Stamps
- Fine Art
- Gambling or lottery related items
Miscellaneous Products
- Dietary supplements
- Any perishable foods (defined as shelf life under 30 days or as required by applicable law, rule or regulation), including meat, fish, vegetables, fruits and dairy products
- Fur and other materials derived from endangered species, cats, or dogs are prohibited under Faire’s policies and applicable laws. Leather and other non-endangered animal materials are permitted, provided they comply with all local regulations governing the sale of animal products.
- Children’s car seats or harnesses
- Used goods
Discretionary Items
- Any other products that Faire deems inappropriate for the marketplace
Prohibited Items on Faire for Retailers
In this guide
Authenticity and Rights
Weapons and Hazardous Items
Restricted Substances
Hazardous and Unsafe Products
Offensive and Culturally Sensitive Items
Digital and Financial Products
Miscellaneous Products
Discretionary Items
A brand’s full catalog may not be available on our platform if items violate our product guidelines. We recommend checking your local laws and regulations to ensure items purchased on Faire are permitted to be bought and sold where you do business. The following categories and items are prohibited from being sold on Faire.
Authenticity and Rights
- Counterfeit products or products that brand’s do not have the right to sell. Faire does not allow products or listings that use a brand’s name, logo, or protected design without the brand owner’s consent or permission, even if up-cycled or repurposed from authentic materials
- Products sourced from online marketplaces
Weapons and Hazardous Items
- Firearms/firearm ammunition
- Weapons, including knives, explosives, and similar items
Restricted Substances
- Products containing any amount of alcohol, unless you are based in these following countries only: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Portugal, Netherlands, Norway, Spain, Sweden and Switzerland and the UK. To learn more, visit Buying alcohol on Faire
- Products containing any amount of drugs, including prescription, legal or illegal drugs
- Products that contain Cannabidiol (CBD) or Tetrahydrocannabinol (THC); this includes products with Cannabis sativa, Cannabis indica, Cannabis ruderalis, full spectrum hemp oil and rich hemp oil. However, Faire is permitting a limited number of brands to offer hemp-derived CBD products on an invitation-only basis, and may expand this pilot program to additional brands in the future.
- Drug paraphernalia
- Cigarettes, cigars, tobacco, electronic cigarettes, vape sticks or pens, hookah pipes, smoking blends (including herbal), and other smoking paraphernalia
Hazardous and Unsafe Products
- Any hazardous, toxic, flammable, biohazardous, unsafe or dangerous products
- Products containing asbestos or flame-retardant chemicals
- Any recalled products
Offensive and Culturally Sensitive Items
- Pornography, including images, videos or other offensive materials
- Products that are offensive or promote, incite or glorify hate or violence towards any person or group
- Culturally insensitive products
- Products related to terrorist organizations
- Confederate flag merchandise
Digital and Financial Products
- Digital goods, including software
- Gift cards
- Currency, coins, cash equivalents, Bitcoin or other similar digital currency
- Stamps
- Fine Art
- Gambling or lottery related items
Miscellaneous Products
- Dietary supplements
- Any perishable foods (defined as shelf life under 30 days or as required by applicable law, rule or regulation), including meat, fish, vegetables, fruits and dairy products
- Fur and other materials derived from endangered species, cats, or dogs are prohibited under Faire’s policies and applicable laws. Leather and other non-endangered animal materials are permitted, provided they comply with all local regulations governing the sale of animal products.
- Children’s car seats or harnesses
- Used goods
Discretionary Items
- Any other products that Faire deems inappropriate for the marketplace
What is Showroom?
In this guide
How do I shop Showroom?
How are brands selected for Showroom?
Showroom is a collection of expertly curated apparel and footwear brands that have been carefully reviewed for quality by Faire’s editorial team.
If you are looking for premium fashion, Showroom is the best way to find it on Faire. Through Showroom, you can discover thousands of contemporary styles from leading brands.
How do I shop Showroom?
There are a few ways to find Showroom brands on Faire:
- Head to www.faire.com/showroom
- Navigate to Women > Shop Showroom or Men > Shop Showroom
- Use the Showroom filter when browsing products
- Look for the Showroom tag on products
How are brands selected for Showroom?
We use a standardized review process unique to Faire’s editorial team to review each apparel and footwear brand that is included in Showroom.
All Showroom brands are carefully evaluated by our team based on:
- Quality fabrics: We review fabric composition, weight, and texture, and look for the inclusion of natural fibers like cotton, silk, cashmere, and leather as good indicators of quality.
- Precise fit: Quality garments are tailored to fit the body and give it shape. We look at darts, seams, and topstitching, as well as how an item drapes to provide movement.
- Thoughtful construction: To ensure each item is designed and produced with care, we check everything from zippers and linings to transparent manufacturing methods.
What does it mean when a brand’s shop is On Pause?
In this guide
Can I still shop from a brand that’s On Pause?
Where can I see why a brand is On Pause and when they’ll return?
What should I do if I have a promotion I want to use with a brand that’s On Pause?
When a brand is On Pause, it means they’re temporarily not accepting new orders. You might see this On Pause status in your cart or while browsing a brand’s shop.
Can I still shop from a brand that’s On Pause?
No, you won’t be able to check out products from a brand that is On Pause. While the brand is On Pause, you can still:
- Browse their products
- Favorite items for later
- Add items to your cart
Where can I see why a brand is On Pause and when they’ll return?
- Go to the brand’s shop page.
- Look for a banner at the top of the page displaying the brand’s away message.
- Select Details to view the full message, including the reason for the pause and their expected return date (if provided).
What should I do if I have a promotion I want to use with a brand that’s On Pause?
If you have a promotion that you’d like to use with a band that’s currently On Pause, you’ll need to wait until the brand resumes accepting orders. If the promotion is set to expire before the brand resumes, we recommend reaching out to the brand through Faire messenger to see if they’re willing to honor or extend your promotion.
Faire Brand Referral Program Terms & Conditions
Effective: April 12, 2023
By participating in the Faire Brand Referral Program (“Brand Referral Program”) whether you are a referring Retailer or Brand that has invited a new brand to join the Faire community (each a “Referrer”) or you are a new brand participating in the program based on a Referrer’s invitation (a “Referred Brand”), you are agreeing to the Faire Terms of Service and Privacy Policy, as well as the following Faire Brand Referral Program Terms & Conditions (“Brand Referral Program Terms”). Capitalized terms not defined in these Brand Referral Program Terms have the meanings given in the Faire Terms of Service.
The Brand Referral Program
Under the Brand Referral Program, Referrers may accrue certain rewards for their qualifying referral activity. By generating Qualified Referrals, Brands may be eligible to receive cash bonuses and Retailers may be eligible to receive promotional credits for use toward the purchase of products from Brands through the Services. For the purposes of these Brand Referral Program Terms, we refer to such cash bonuses and promotional credits collectively as “Referral Rewards”.
Qualified Referrals and Eligibility
- A “Qualified Referral” occurs when (i) a Referrer with a valid Account shares their personalized link with a Referred Brand outside of the Services (e.g., via a personal email account) or by submitting the required information for a Referred Brand (e.g., an email address or website URL) through the Brand Referral portal within the Services (each method a “Referral Submission”); (ii) within the twelve (12) month period after the related Referral Submission the Referred Brand uses the Referrer’s active referral link to begin the sign up process or manually indicates their Referrer using the dropdown search menu during account registration (each an “Identified Referrer”); and (iii) the Referred Brand completes sign up and registration for an Account for the first time and the Referred Brand’s Shop Page is published to the Services (each an “Account Activation”). For clarity, a Referred Brand must be a new user and cannot previously have had an Account with Faire.
- To be eligible to earn and receive Referral Rewards through the Brand Referral Program, a Referrer must have an active Account.
- While a referring Retailer with an Account can make referrals and earn Referral Rewards, in order to use Referral Rewards to make purchases on the Services, the Retailer’s identification verification for their Account must be completed.
- Referrers cannot refer themselves, or their own or related entities in order to generate Qualified Referrals or to earn Referral Rewards.
Accrual of Referral Rewards
- How it works for Retailers:
- Certain Definitions:
- A “Promotional Credit” means a promotional credit made available in a referring Retailer’s Account which is valued in the Retailer’s local currency and good for use on the Services to purchase products from Brands. Promotional Credits cannot be redeemed for cash or any cash equivalent, including but not limited to gift cards, certificates, or refunds.
- A “Qualifying Order” means an order for the purchase of products from a Referred Brand through the Services (i) for which the total cost of the order (not including taxes or fees) is an amount not less than the amount of the applicable Per Order Reward; and (ii) such order is accepted by the Referred Brand, and not returned or canceled, subject to the Faire Terms of Service.
- Referral Rewards for Retailers will be provided in Promotional Credits as follows:
- For each Qualified Referral, an eligible Retailer will receive (i) a one-time “Activation Reward”; and (ii) an additional “Per Order Reward” for each Qualifying Order placed and accepted during the initial thirty (30) day period starting from the date Account Activation is completed for the applicable Referred Brand (“Accrual Period”), up to the “Referral Reward Maximum”. For referring Retailers, the Referral Reward Maximum is the maximum number of Promotional Credits that can be accrued by a referring Retailer with respect to any particular Referred Brand.
- Faire may update the Referral Reward Maximum, Activation Reward and Per Order Reward amounts from time to time and the amounts applicable to the referring Retailer’s activity will be communicated as follows:
- For Referral Submissions made outside of the Services, the applicable number of credits (i.e., for the Referral Reward Maximum; Activation and Per Order Rewards) will be provided in the promotional offer in effect and stated in the Brand Referral portal at the time the Referred Brand completes their Account Activation; and
- For Referral Submissions made through the Services, the applicable number of credits will be provided in the promotional offer in effect and stated in the Brand Referral portal at the time the Referral Submission is completed.
- The Activation Reward will be sent to the Retailer’s Account within two (2) weeks after the Qualified Referral is completed and the total Per Order Rewards accrued (if any) will be sent to the Retailer’s Account within four (4) weeks after the Accrual Period has ended.
- How it works for Brands:
- Referral Rewards for Brands will be provided as cash awards as follows:
- For each Qualified Referral, an eligible Brand will be eligible to earn (i) a one-time Activation Reward; and (ii) an additional Per Order Reward for each order placed and accepted through the Services with the Referred Brand during the Accrual Period, up to the Referral Reward Maximum. For referring Brands, the Referral Reward Maximum is the maximum cash award amount that can be accrued by a referring Brand with respect to any particular Referred Brand.
- Faire may update the Referral Reward Maximum, Activation Reward and Per Order Reward amounts from time to time and the amounts applicable to a referring Brand’s activity will be communicated as follows:
- for Referral Submissions made outside of the Services, the applicable cash award amount (i.e., for the Referral Reward Maximum; Activation and Per Order Rewards) will be provided in the promotional offer in effect and stated in the Brand Referral portal at the time the Referred Brand completes their Account Activation; and
- for Referral Submissions made through the Services, the applicable cash reward amounts will be provided in the promotional offer in effect and stated in the Brand Referral portal at the time the Referral Submission is completed.
- The Activation Reward will be sent to the Brand’s Account within two (2) weeks after Account Activation is completed and the total accrued Per Order Rewards (if any) will be sent to the Brand’s Account within four (4) weeks after the Accrual Period has ended.
Additional Program Terms
- The Brand Referral Program may not be available in every region or country or for every Brand or Retailer. If the Brand Referral Program is available to you, you will see the Brand Referral portal when you are logged into your Account.
- Faire reserves the right to modify or cancel the Brand Referral Program or modify these Brand Referral Program Terms, at any time in its sole discretion, without advance notice. With any cancellation or discontinuation of the Brand Referral Program all benefits will cease subject to Faire’s sole discretion and applicable law.
- Faire, in its sole discretion, reserves the right to temporarily suspend or permanently terminate your participation in the Brand Referral Program, in particular in case of non-compliance with the Brand Referral Program Terms. For example, we may take such action if you fraudulently accrue Qualified Referrals. If your Account is terminated for any reason you will no longer be able to participate in the Brand Referral Program, all related promotional benefits will cease and any unclaimed Promotional Credits will be forfeited.
- The Brand Referral Program is void where prohibited.
- All amounts are exclusive of sales tax, GST, VAT, or other taxes, where applicable. Referrers are responsible for any and all direct and indirect tax compliance obligations, including any invoicing obligations, arising as a result of the Referral Rewards received.
- Referral Reward redemptions are final, will not be returned, and are subject to review and verification.
- Faire is not responsible and/or liable if any email, reward, referrals, or Brand Referral Program-related materials or correspondence are lost, fraudulent, abusive, stolen, late, incomplete, illegible, interrupted, delayed, altered, defective, misdirected, tampered with, or irregular in any way or if any participant’s email address, Account, or other contact information does not work, is deleted, or is changed without the user giving prior written notice to Faire.
- As a Referrer, you must comply with all “SPAM” laws. For example, emails must be created and distributed in a personal manner, and bulk email distribution is strongly discouraged. Any distribution of your personalized referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited.
- By participating in the Brand Referral Program, you agree that Faire may disclose information about you related to your Brand Referral Program activity. For example, if you are a Referred Brand the Referrer that referred you to Faire may receive notice when you complete Account Activation and Referral Rewards are earned. Or if you are a Referrer, we may let a Referred Brand know that you were the Referrer that invited them to join Faire. To learn more about Faire’s use of personal information, please see Faire’s privacy policy.
- As a Referrer, you represent and warrant that you have and will have all requisite permissions and consents from the Referred Brand to provide their email address to Faire as contemplated herein.
How can I close my Faire Account?
In this guide
Option 1: Account Deactivation
Option 2: Delete your Account and Data
Why am I getting an error?
You have two options for closing your Faire account.
- Deactivate your account
- Delete your account and account data
Both options are permanent and cannot be reversed. If you choose to return to Faire, you’ll need to re-apply and set up a new account. You can reuse the same email address to sign up again after deactivation or deletion.
Option 1: Account Deactivation
Deactivating will close your account, but data will not be deleted. This action is permanent, and the account is not able to be reactivated.
To deactivate your Faire retailer account from a laptop or desktop, follow the steps below:
- Go to Settings in your account dropdown menu
- Select Security & privacy, then Deactivate Account
- Choose the reason you’re leaving and Next
- Enter the email address for your account
- Select Deactivate retailer account to finalize deactivation
To deactivate your retailer account from the Faire app on your mobile device, follow the steps below:
- Once logged into your account, navigate to the Settings tab
- From this tab, you should see the option to ‘Deactivate Account’
- Click Deactivate Account
- A pop-up should appear that will ask you to confirm the reason for deactivation. Select the best option and click submit
- Enter the email associated with your Faire account
- Once entered, you’ll see a message confirming the deactivation was successful
Option 2: Delete your Account and Data
If you want to permanently delete your account and account data, you’ll need assistance from our team. Follow these steps:
- Let us know so we can connect you with a support specialist to request the deletion of your account and data
- Once your request is in our queue to be processed, you’ll receive an email confirmation
Some information may be retained. For example, for tax or accounting purposes or as required by law. For more information, visit our Privacy policy.
Why am I getting an error?
If you have any outstanding invoices, payment plans, or returns on your Faire account, you won’t be able to deactivate or delete your account until these are resolved.